• How do i make a booking?

1. Select the start and end dates for your rental.
2. Choose your inflatable from our Inflatable Kingdom collection.
3. Proceed to checkout and fill out the required form.
4. Complete the payment to confirm your booking

• Is a deposit required?

Yes, a non-refundable deposit of 25% of the rental fee is required at the time of booking to cover booking and processing fees, ensuring your chosen inflatable is reserved for your event date.

• When is the remaining balance due?

The remaining balance of your rental fee is due 24 hours prior to the delivery of the equipment and will be charged to the payment method on file.

• What payment methods do you accept?

We accept the following payment methods:

          - Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.

          - Digital Wallets: Apple Pay, Google Pay, and Link.

Our payment provider is Stripe and our system is fully secured for your peace of mind.

• Can I change my booking after it's confirmed?

Yes, you can reschedule your booking if needed. If you wish to reschedule due to inclement weather, please notify us at least 24 hours before your scheduled delivery time. In such cases, the following options are available:

          - Reschedule for a new date within six (6) months of the original booking, subject to availability.

           - If rescheduling isn’t possible, your payment can be used toward any other rental within six (6) months.

Cancellations with less than 24 hours' notice are non-refundable and cannot be rescheduled.

• Is my deposit refundable?

No, the deposit is non-refundable as outlined in our terms and agreements.

• Can I book an inflatables for multiple days?

Yes! You can book an inflatable for multiple days. Just select your desired rental dates when booking, and we’ll handle the rest. If you need assistance with a long-term rental, feel free to contact us!

• Do you offer discounts?

Yes! We offer increasing discounts for multi-day rentals:

     - Second Day: 40% off

     - Third Day: 45% off

     - Fourth Day and Beyond: 50% off

The more days you rent, the more you save! Discounts are applied automatically at checkout. Contact us for custom quotes on extended rentals.

• Do you offer delivery?

Yes! Delivery and setup are included in your rental fee, ensuring a hassle-free experience.

• How far do you deliver?

Delivery is free within 30 km of Windsor, Ontario. For locations beyond this, a fee of $1.20 per km (both ways) applies. This fee may be waived at our discretion.

• Do I need to be present for delivery?

Yes, someone 18 or older must be present at the time of delivery to confirm the setup location and sign any necessary paperwork. If you cannot be there, please notify us in advance to arrange an alternative.

• When will you pick up the Inflatable?

Takedown and pickup typically occur between 4:00 PM and 7:00 PM. or up to 3 hours after your event.

• Will delivery or setup damage my property?

We take great care during delivery and setup, but minor impacts such as track marks on grass or scratches to fences may occur. While we do our best to avoid this, we are not responsible for unavoidable damage unless caused by gross negligence.

• How much space is needed for the inflatable?

Each inflatable has specific space requirements, which are listed in the product description. Please ensure there is enough room, including clearance for entry and exit.

• What are the placement requirements for the inflatable?

To ensure the safety and proper setup of the inflatable, the following placement conditions must be met:

      - The area should be clean and clear of sharp objects, pet waste, and debris.

       - Ensure there are no low-hanging branches or overhead power lines near the setup area. We cannot set up within 6 feet of power lines or under obstructing branches.

       - The inflatable must be able to be anchored securely, so please notify us of any underground items or obstructions that could interfere with the staking.

• Can inflatables be set up on different surfaces (grass, pavement, indoors)?

Yes, inflatables can be set up on grass, pavement, and indoors. However, grass is the preferred surface for safety reasons. If setting up on pavement or indoors, please let us know so we can provide proper anchoring.

• Do I need to provide power and/or water?

Yes, you will need to provide a dedicated power outlet within 50 feet of the inflatable setup. If you do not have access to a nearby outlet, you may need to rent a generator.

For water slides or wet inflatables, we will need access to a water source and hose that can reach the top of the inflatable.

• How long does setup take?

Setup times vary depending on the inflatable, but we aim to have everything fully set up before your event starts. Delivery and setup typically occur between 8:00 AM and 11:00 AM. or up to 3 hours before your event.

• How long is the rental period?

The standard rental period is from 11:00 AM to 4:00 PM. Delivery and setup can occur up to three (3) hours before the event start time (between 8:00 AM and 11:00 AM), and pickup and takedown can take place up to three (3) hours after the event end time (between 4:00 PM and 7:00 PM). Special requests for earlier delivery or later pickup must be made during checkout and are subject to availability.

• Can I extend my rental time?

Yes, but extensions are subject to availability and must be arranged in advance and we will try our best to accommodate requests. If you need the equipment for additional days, this may be possible depending on availability and discounts will apply.

• Are inflatables safe for all ages?

We offer obstacle courses, water slides, and bouncy castles all varying in size and design, making some more suitable for different age groups. Please check the individual product descriptions or contact us for recommendations based on your needs.

• Can adults use the inflatables?

Some inflatables can accommodate adults, but all have weight limits. Larger inflatables may allow adult use. Please refer to the weight and capacity guidelines for each inflatable before use.

• Do you provide supervision or attendants?

We do not provide attendants for supervision. However, if you have any questions or require assistance during your event, our team is available to help.

• Can I move the inflatable after it's set up?

No, inflatables must remain in their designated setup location. If you absolutely need to relocate it due to unforeseen circumstances, please contact us, and we will send a team member to assist. Unauthorized movement may result in additional charges or safety risks.

• What if the inflatable gets damaged during my rental?

You are responsible for any damage beyond normal wear and tear, including cuts, tears, overloading, improper use, or exposure to non-approved substances (e.g., food, chemicals, paint, silly string). Please inspect the inflatable upon delivery and report any issues immediately. If damage occurs, you may be liable for repair costs or full replacement if the unit is unusable.

For full details, please refer to our Terms and Agreements.

• What is your cancellation policy?

If you need to cancel or reschedule your booking, please notify us at least 24 hours before your scheduled delivery. We offer the following options:

       - Reschedule your rental for an alternative date within six (6) months of the original booking date, subject to availability.

       - If rescheduling is not possible, your payment will be applied to any other rental within six (6) months after the original booking date.

Cancellations made with less than 24 hours' notice will be considered as completed orders and no refunds or rescheduling will be offered.

• What if bad weather is expected on my event day?

If inclement weather is expected, including rain, thunderstorms, or winds exceeding 15 MPH, we offer the following options:

       - Reschedule your rental for an alternative date within six (6) months of the original booking date, subject to availability.

       - If rescheduling is not possible, your payment will be applied to any other rental within six (6) months after the original booking date.

In all cases, please notify us at least 24 hours before the delivery time for rescheduling options.

• Will I get a refund if my event is canceled due to weather?

Unfortunately, no refunds will be provided for weather-related cancellations. However, we will apply any payments made toward rescheduling your booking or to a different rental within six (6) months of your original event date.

• Can I reschedule my rental?

Yes, just let us know at least 24 hours before your scheduled delivery time. We will do our best to find a new date for you within six (6) months of the original booking.

• What should I do if bad weather happens during my rental period?

If inclement weather arises during your rental, you must immediately cease use of the equipment and unplug the blower unit. Allow the equipment to deflate, and then contact us to arrange for an early pickup. Please note that no refunds will be provided for early pickups due to weather. For safety, you should stop using the equipment immediately if winds exceed 15 MPH or if rain or storms occur. This policy is in place to protect both users and the equipment from damage.